E-Commerce Logistics Specialist

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Vivienne Westwood, iconic English brand forerunner of punk fashion, has been offering a fiercely creative design since 1971, directly inspired by the style and history of London fashion. The brand has also been able to evolve over the years and it currently offers a design whose inspiration is rooted directly in Dame Vivienne Westwood's and Andreas Kronthaler's commitment for the environment and climate change.
Vivienne Westwood Italy is recruiting an enthusiastic and proactive resource to join the Logistics team at our Office in Milan.

Tasks and Responsibilities: Main Purpose of Role – supervising 3PL operator for B2C inbound and outbound operations for the ROW market.
  • Supporting the Logistics Manager in monitoring warehouse’s performance and relevant KPIs;
  • planning and prioritizing the P&P of E-COM orders based on service levels;
  • creating a daily report with orders picked and packed to be shared with E-COM team;
  • monitoring returns and providing E-COM customer care with the relevant reports accordingly;
  • liaising daily with the warehouse to ensure that all B2C orders are correctly shipped out;
  • monitoring delivery status of B2C orders through the TMS platform, liasing with E-COM customer; service and intervening with relevant couriers in case of any issue (delays, missing document shipments’ issues);
  • supporting the Logistics Manager with weekly cycle counts of E-COM stock and issuing relevant reports for finance and logistics;
  • regular weekly visits to 3PL warehouse to monitor operations;
  • weekly meeting with logistics department for updates on operations;
  • daily meeting with E-COM customer care and IT.


  • Fluent in english and italian languages (mandatory);
  • knowledge of computer operating systems and Office package (proficient in Excel, prior knowledge of SAP is a plus);
  • ability to work as part of a team in a changing environment;
  • 2 years of experience in a luxury logistic environment is a plus;
  • bachelor's degree in economics or management engineering;
  • knowledge of e-commerce processes and after-sale management of B2C processes.

What we offer:
A stimulating, serene and caring for the individual workplace. Hybrid working (mix of physical presence in office and smart working); tickets restaurant; flexible working time (morning clock-in and end of the day clock-out); clothing allowance after one year lenght of service; staff discounts; other benefits.  

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected charateristic as outlined by local government laws

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